As the industry is growing and growing every day, most enterprises are looking to adopt Cloud Contact Center solution for their business. However, finding a reliable solution provider who can fit your business requirements takes time and effort.
Here are a few things you should consider while choosing a Cloud Contact Center software provider
1. Uptime & Speed
Remember, with proper speed and uptime, you can get rich performance and reliability. Hence, check for this initially.
2. Comprehensive Analytics
A deep and transparent analytics feature will provide great insight into your business and agents’ performance. Ensure that this data is accessible across various channels.
3. User-Friendly Dashboards
A dashboard is a platform that helps in tracking real-time data. These informative dashboards improve remote-team performance where any agent/supervisor can access and work on the information efficiently.
4. Seamless Integration
Integration with different channels is a crucial factor that every business should look for. Ensure the application allows you to integrate third-party API and apps, such as Whatsapp Business, Facebook, Linkedin, Freshdesk, Zoho apps, Hubspot, etc.
6. Robust IVR
IVR is responsible for routing the calls effectively to the corresponding agent. In such cases, look for a provider to help you set up multi-level IVR, sticky agent, proficient routing, and distribution.
7. Customer Stories
Customers are the pillars of any business. Take some time to read the customer stories of the customers and how it made them beneficial. Also, check for the customer ratings of your solution provider to get a clear picture of how they helped the businesses.
Unlocking The Cloud Contact Center Benefits with TeleCMI
We at TeleCMI have an experienced team on board and a rich and future-proof application built with powerful technology features. Our Cloud Contact Center software has high-end features that make your business stand out.
Here are a few extensive things that we consider for our software:
1. Multi-Channel Support
Our application lets businesses interact conveniently and effectively with various channels such as emails, messages, web chats, social media, and calls. In this flexible way, businesses can expect increased customer engagement and offer personalized experiences.
2. Artificial Intelligence
We have integrated exclusive features of Artificial Intelligence, which includes NLP, IVR, Automatic Call Distribution (ACD), etc. This can quickly resolve customer queries, eliminates the need for an agent, and enhances customer satisfaction
3. Extensive Analytics & Reporting
Our super-friendly dashboard will help enterprises look for real-time data and extract it by filtering it in the required time frame. With the live data, you can understand the customer queries and keep track of the agent’s performance. With our Call Barging feature, as a supervisor, you can direct your agent to respond to customers accordingly.
4. Easy-Peasy Integration
You can integrate with other businesses, such as CRM, ERP systems, and social media platforms, in minutes with our Cloud Contact Center software. These integrations will provide agents with immediate experience
5. Workforce Management
Our software helps businesses manage everything with extensive features such as Call Forwarding, Call Routing, Call Barging, Live Call Feed, Sticky Agent, Call Monitoring, Call Conferencing, Call Masking, etc.
6. Disaster Recovery
Since we store all the data in the cloud, it is recoverable anytime. We also offer un breaking uptime, automated backups, and real-time network monitoring.
7. Secured Storage
We also ensure that our storage is entirely secure, as we have incorporated security practices such as end-to-end encryption, multi-factor authentication, etc. This can eliminate the need for an IT agent to resolve queries, which is a time-consuming and complex task.
If you are looking for Cloud Contact Center software to enrich your business, TeleCMI is the right place. You can get a free demo from our experts and explore our feature-rich application to get started.
